I am sure you have heard the expression, “that’s ugly”, but have you ever really stopped and thought about those words? I shy away from calling a person ugly, beauty is defined very differently from person to person; but actions can be very ugly. Today I experienced ugly! During my shift at work a woman came to pick up her prescription and became so angry and hostile because her insurance wouldn’t cover it, she was too early in refilling, and she didn’t want to pay anything out of pocket. She yelled, accused…